What personal data does Bitstarz collect?

Typically an online casino collects registration details, payment information, usage data and KYC identity documents. This covers name, email, wallet or payment identifiers, login records and an ID for verification.

Is my data shared with third parties?

Data may be shared with payment processors, game providers and regulatory authorities where each function or licence condition requires it. It is not sold to unrelated third parties.

How can I access or delete my personal data?

Under the Australian Privacy Act, players can request access to or correction of their data through the support team. Some records are retained where law or licence conditions require it.

How do I raise a data concern?

Contact the support team through live chat or email first. Unresolved concerns can be escalated to the Office of the Australian Information Commissioner under the Privacy Act.

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Q: How is my data protected?

SSL encryption protects data in transit and access controls limit who can view stored information. Payment and identity data are held under safeguards proportionate to their sensitivity.

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Table of contents

This Bitstarz privacy page explains, in general terms, how an online casino such as Bitstarz handles personal data and what rights Australian players hold over their information. It is an informational overview, not a binding legal document, and reflects the framework of the Australian Privacy Act 1988 and its Australian Privacy Principles. Where licence conditions apply, the platform operates under its Curaçao eGaming licence.

What Data Is Collected

An online casino such as Bitstarz typically collects account registration details, payment information and usage data. Registration data covers name, email, date of birth and contact details, while payment data covers crypto wallet addresses or fiat method identifiers needed to process deposits and withdrawals. Usage data includes login times, device information and gameplay records. Cookies capture session and preference data to keep the player logged in and the Bitstarz lobby configured. Identity documents submitted for KYC, such as a government-issued ID, are collected to meet anti-money-laundering obligations under the platform's licence conditions.

How Data Is Used

Collected data supports account management, transaction processing and fraud prevention. Bitstarz uses registration and payment details to operate the account, verify identity and process crypto and fiat payments. Gameplay and login data help detect irregular activity and enforce responsible gambling limits. Legal and regulatory obligations under the Curaçao licence require retention of certain records for a defined period set by law rather than by preference. Marketing communications are sent only with player consent, which can be withdrawn at any time from the Bitstarz account settings.

Personal data may be shared with payment processors, game providers and regulatory authorities where required. Payment partners handle deposit and withdrawal transactions, game studios receive only the data needed to deliver their titles, and regulators may request records under licence conditions. Data is not sold to unrelated third parties. Any sharing is limited to what each function requires and is governed by the applicable privacy framework.

Cookies and Tracking

Cookies fall into session, analytics and preference categories. Session cookies keep a player logged in during a visit, analytics cookies measure how the site is used in aggregate, and preference cookies remember settings such as language and currency. Players can manage or disable non-essential cookies through their browser, though disabling session cookies may affect login and gameplay functionality.

Your Rights Under the Privacy Act

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, players hold several rights over their personal information:

The right to access the personal data held about them.
The right to request correction of inaccurate or outdated data.
The right to know how their data is collected, used and shared.
The right to lodge a complaint with the Office of the Australian Information Commissioner.

Requests to exercise these rights are made through the support team, which routes them to the appropriate handler.

Data Security

Bitstarz applies SSL encryption to protect data in transit and access controls to limit who can view stored information. Payment and identity data are held under safeguards proportionate to their sensitivity. No system is absolutely immune to risk, but encryption and access restriction are the standard protections applied across account and transaction data. Crypto transactions add a further layer, as wallet-based payments do not expose bank-card details to the platform in the first place, reducing the volume of sensitive financial data the Bitstarz system stores.

Contact and Complaints

Players with a data concern contact the support team through live chat or email in the first instance. Where a concern is unresolved, Australian players may escalate to the Office of the Australian Information Commissioner, the supervisory authority for privacy matters under the Privacy Act.

Conclusion

This overview sets out how personal data is generally collected, used, shared and protected, and the rights Australian players hold under the Privacy Act. For specific questions, players should contact the support team.